Frequently Asked Questions
If you accepted a task (by pressing the Accept button), but subsequently decide that you do not want to accept the task, please contact the Lingo24 PM who offered the Task to you.
We send Task Update emails to keep you informed of every change in tasks that are offered or assigned to you. If you’re receiving too many of these emails you can simply go to Profile > User account, turn the Task Update switch OFF and Save. You will no longer receive Task Update emails.
When a PM offers a task which you then decline (by pressing the Decline button), the status is changed to Declined. If you declined the task by mistake, contact the Lingo PM that offered you the task, and they will be able to re-offer it to you.
If your questions relate to work assignments, it’s best if you contact the PM who offered you the respective task. You can reach them by email, phone or Skype, and you can usually find these contact details in their email signature.
If you have questions about invoices and payments, please write to us at invoices@lingo24.com.
For any other topics, feel free to write to us at translatorinfo@lingo24.com.
No, it is not possible to download your Invoices to a spreadsheet.
The Language Services Agreement (LSA) provides the framework for the collaboration between yourself and Lingo24. Should you wish to review the agreement, go to Profile > General and scroll down. Select the link next to Agreement and the document will open. Use the Download button to save a PDF copy of it.
No, it is not possible to download your tasks to a spreadsheet.
Go to Invoices > Invoice history to find a list of all your submitted invoices. Use the download icon to download the PDF version of any given invoice.
As the name suggests, Fixed Value POs rarely suffer any changes and will almost always be closed at the same value they had when offered. Open POs, on the other hand, are often updated and their value is likely to change by the time the PO is closed.
If you cannot see a specific task near the top of your list of task cards, it may be further down the list. Consider the following reasons and solutions:
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The task is obscured by many other tasks on your list - try filtering the task list by status, using search, or using the other task list filters
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The Task was created more than 3 months ago - you can change the default date range from 3 months to a wider date range using the date range selector at the top of the Tasks page
In most cases your invoice will be paid 50 days from the end of the month in which you submitted your invoice. For example, if you submitted your invoice on the 28th August, it will be paid on the 20th October. You can view this Payment Due date on the Invoice History page.
Note that, if 50 days from the end of the month falls on a Saturday or Sunday, then the Payment Due date will be set to the next working day.
Lingo24 will make payment via bank transfer or other payment method that you have registered with Lingo24. Payment will be made on the Payment Due date for the invoice that you submitted on Port.
Tasks are jobs on Projects that Lingo24 offers to our translators, proofreaders, DTP artists, and other suppliers.
For each task offered, Lingo24 will issue a Purchase Order (PO) containing the full task details.
In most cases your invoice will be paid 50 days from the end of the month in which you submitted your invoice. For example, if you submitted your invoice on the 28th of August, it will be paid on the 20th of October. You can view this Payment Due date on the Invoice History page.
Note that, if 50 days from the end of the month falls on a Saturday or Sunday, then the Payment Due date will be set to the next working day.
Prior to submitting a new invoice, you can enter your own invoice number on the invoice. If you do not enter an invoice number, Lingo24 will provide a default reference on submission. However once you have submitted an invoice, it is not possible to change the invoice number.